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Ashley Reviews

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Overall Rating

4.0
10 Reviews
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About Ashley

Ashley Furniture is a well-known furniture store that offers a wide range of products and services. They have a vast selection of home furnishings with more than 6000 items in their product line. Their offerings include various types of furniture, from upholstered to painted, as well as mattresses and rugs. They offer countless options in upholstery, from fine leather and skillfully matched manmade alternatives (faux leather), to cotton, nylon, polyester, rayon, and wool blends.

In addition to their products, Ashley Furniture provides a comprehensive guide on how to care for and clean your furnishings to ensure they last for years to come. This guide covers all types of furniture and includes a universal cleaning code indicating best cleaning practices.

Ashley Furniture also offers online financing and lease-to-own options through their Ashley Advantageâ„¢ Credit Card. This allows customers to purchase their desired items and pay for them over time.

Please note that while Ashley Furniture offers a large selection of home furnishings, they do not make custom orders. They choose to produce their furniture in large quantities to maintain high-quality products at affordable prices.

For any additional information or inquiries, you may want to visit their official website.

Ashley Pros & Cons

Pros of Ashley Furniture:

  • Wide Range of Products: Offers a vast selection of furniture pieces across various styles and price points.
  • Affordability: Provides competitive pricing, making stylish furniture accessible to a broader audience.
  • Convenience and Accessibility: Available both online and in physical stores, with delivery and assembly services.
  • Price Matching: Offers a price-matching program for identical products with lower prices from six major retailers.
  • Room Builder Tool: Allows customers to visualize how selected furniture will fit in a space online.

Cons of Ashley Furniture:

  • Quality Concerns: Some customers have reported issues with the durability of certain pieces, particularly on less expensive options.
  • Limited Customization Options: Compared to custom furniture options, Ashley Furniture may have limited customization choices.
  • Assembly Required: Many Ashley Furniture pieces require assembly upon delivery, which can be inconvenient for some customers.
  • Mixed Customer Sentiment: Shoppers report mixed interactions and perceived quality, especially when it comes to buying in-store.
  • Delivery Issues: Some customers have experienced delays and damaged products during delivery.
  • Customer Service Issues: Some customers have reported poor customer service experiences, including difficulty in getting issues resolved and unresponsive representatives.

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Ashley Customer Reviews (10)

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Jörg Klein
Jörg Klein
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Feb 12, 2023
John Balderas
John Balderas
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Feb 11, 2023
Thaís Correia
Thaís Correia
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Feb 11, 2023
Stephanie Watson
Stephanie Watson
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Feb 11, 2023
Dominik Lang
Dominik Lang
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Feb 10, 2023
Flordelis Therriault
Flordelis Therriault
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Feb 10, 2023
Storm Pedersen
Storm Pedersen
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Feb 9, 2023
Pio Fallaci
Pio Fallaci
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Feb 8, 2023
Agostina Pugliesi
Agostina Pugliesi
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Feb 7, 2023
Silke Abt
Silke Abt
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Feb 6, 2023

Ashley Customer’s Q&A

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Ashley Features and Benefits

Key features and benefits of ashleyfurniture.com:

  • Large selection: Extensive variety of home furniture and decor available.
  • Affordable prices: Offers a range of options to suit different budgets.
  • Frequent discounts: Regular promotions and sales for cost savings.
  • Customer service: Helpful representatives and a generous return policy.
  • Room Builder tool: Online tool to visualize how selected furniture will fit in a space.
  • Price matching: Program for identical products with lower prices from major retailers.
  • Special financing: Available through finance partners with approved credit.
  • Free standard shipping: Available on many items.
  • 30-day return policy: Convenient return period for most products.
  • Sustainability focus: Initiatives to reduce carbon footprint and promote greener packaging.

Ashley Pricing

Ashley Furniture offers various price cuts and clearance deals on their website. Here are some key points:

  • Price Cuts: Ashley Furniture frequently offers price cuts on different types of furniture, including living room furniture.
  • Clearance Deals: The website features clearance furniture with significant price reductions.
  • Low Prices: They also highlight new lower prices on various furniture items.
  • Returns Policy: All these deals come with a 30-day return policy.

For the most current and detailed pricing information, visit Ashley Furniture's deals page.

About ashleyfurniture.com Payment Method?

Ashley Furniture accepts several payment methods. They accept Visa®, MasterCard®, American Express® and Discover® credit cards. However, only one credit card will be accepted per order as they are unable to process an order on two separate credit cards. In addition to these, they also offer the Ashley Advantage™ credit card issued by Synchrony Financial. This card provides special financing offers and convenient monthly payments. Your credit card is processed in two steps. At checkout, they authorize the credit card for the full amount, including taxes. They only charge your credit card when the order ships or after it’s been delivered. Please note that all this information is subject to change and it's always a good idea to check the latest on their official website.

Ashley FAQs

FAQ

Ashley Alternatives

Top 10 alternatives to ashleyfurniture.com:

  1. roomstogo.com - Affordable home furniture with fast delivery.
  2. La-Z-Boy.com - Comfortable home furniture including sofas, recliners, and more.
  3. mybobs.com - Stylish and affordable home furniture and mattresses.
  4. valuecityfurniture.com - Low-priced living rooms, bedrooms, dining rooms, and more.
  5. livingspaces.com - Home furniture in various styles and designs with free shipping.
  6. ikea.com - Modern and affordable furniture with a wide range of options.
  7. furniture.com - Comprehensive selection of home furniture and decor.
  8. ethanallen.com - High-quality, stylish furniture and home accessories.
  9. wayfair.com - Extensive range of furniture and home goods at competitive prices.
  10. westelm.com - Modern furniture and home decor with a focus on sustainability.
FAQ

How To Open A Ashley Account?

Steps to open an account on ashleyfurniture.com:

  1. Visit the website: Go to ashleyfurniture.com.
  2. Click on "Account": Located at the top right corner of the homepage.
  3. Select "Create Account": This option will be available in the dropdown menu.
  4. Fill in the required information: Provide details such as name, email address, and password.
  5. Agree to terms and conditions: Check the box to agree to the website's terms and conditions.
  6. Submit the form: Click on the "Create Account" button to complete the process.
  7. Verify email: Check the email inbox for a verification email and follow the instructions to verify the account.

Once the account is created, access various features such as order tracking, wish lists, and exclusive offers.

FAQ

What is Ashley's online return policy?

Ashley's online return policy requires inspection of purchases upon arrival. Damaged or defective items can be returned for a refund within 30 days of delivery, and replacement parts and services can be provided in many cases.
FAQ

How are exchanges/refunds processed at Ashley?

Returned items are immediately inspected upon receipt. Exchanges, credits, and refunds are issued for the purchase price of the item(s) within 7-10 days. Taxes are refunded in accordance with applicable state law.
FAQ

What payment methods are accepted by Ashley?

Ashley accepts Visa, MasterCard, American Express, and Discover cards.
FAQ

Can defective items from Ashley be returned after the 30-day return period?

If a manufacturing defect is discovered after the 30-day return period, customers are advised to consult the manufacturer's warranty.
FAQ

What is the Ashley Advantageâ„¢ Credit Card?

The Ashley Advantageâ„¢ Credit Card is a financing option offered by Ashley Furniture. It allows customers to make purchases on Ashley.com and at participating Ashley and Ashley Outlet locations in the United States. With this card, you can style your home now and pay over time. It offers special financing options and convenient monthly payments. There are no minimum purchase requirements for Ashley Advantageâ„¢ Synchrony credit card purchases. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within the promotional period. The card also offers exclusive cardholder rewards such as Ashley Rewards Tuesday Deals, Special Financing options, Birthday Perks, and more. There is no annual fee for this card. The Purchase APR is 29.99% and the Minimum Interest Charge is $2. Please note that all these benefits are subject to credit approval.

FAQ

About ashleyfurniture.com Prices and Cost?

Ashley Furniture offers a wide range of furniture and decor items. They have deals starting at $59.99 for bedroom and dining room items, $69.99 for accent furniture, and $89.99 for living room items. They also offer clearance sales with up to 50% off. For specific furniture sets, the prices vary. For example, the Gachester Panel Bed with Mirrored Dresser and Nightstand is priced between $699.00 - $799.99, while the Caitbrook Storage Bed with 8 Storage Drawers and Mirrored Dresser is priced between $1,739.98 - $2,099.98. They also offer a price match guarantee. If you find their products at a lower price elsewhere, they will match it. They also provide financing options with their Ashley Advantageâ„¢ Credit Card. For qualifying online purchases of $999 or more, there is no interest if paid in full within 12 months. However, down payment, tax, and delivery may be required on in-store purchases. Please note that these prices and offers are subject to change and it's always best to check the website for the most current information.

FAQ

About ashleyfurniture.com Popular Products and Services?

Ashley Furniture offers a wide range of home furniture and decor. Their popular products include living room furniture such as sectionals, sofas, couches, loveseats, reclining furniture, coffee tables, and TV stands. They also offer dining room furniture and bedroom furniture. In addition to furniture, they have a variety of accent furniture and coffee & end table deals.

They also have a selection of bestselling mattresses from brands like Ashley Sleep®, Tempur-Pedic®, Purple, Sealy®, Beautyrest®, Stearns & Foster®, Scott Living by Restonic, Serta®, and GhostBed.

Ashley Furniture also offers leather seating options including leather sofas, leather sectionals, and leather recliners.

In terms of services, Ashley Furniture offers a price match guarantee. If you find a lower price from an online retailer on an identical, in-stock product, they will match the price. They also have a refer a friend program and a lease to own option.

They offer the Ashley Advantageâ„¢ Credit Card with no interest if paid in full within 12 months on qualifying online purchases of $999 or more. They also have a special offer of no interest for 60 months for in-store purchases.

Ashley Furniture is also committed to corporate social responsibility and has initiatives to give back to communities, teams, and the planet. They have a program called hope to dream where they believe every child should have a good night’s sleep and a bed to call their own.

FAQ

What is the price range of Ashley Furniture?

The price range of Ashley Furniture varies depending on the type of furniture. For instance, sofas can range from around $399.99 to $1,349.98. Dining tables and chairs sets are priced from about $369.99 to $699.99. Beds can cost anywhere from $249.99 to $1,249.99. Dressers and drawer sets are typically priced between $199.99 and $249.99. These prices are subject to change and may vary based on sales and promotions. For the most accurate and up-to-date pricing, it's best to check the Ashley Furniture website or a local store.

FAQ

How can I find an Ashley Furniture store near me?

There are two Ashley Furniture stores located in Hanoi, Vietnam. The first one is Ashley Homestore located at 17 P. Tố Hữu, Trung Văn, Nam Từ Liêm, Hà Nội, Việt Nam. The second one is Ashley Nam Tu Liem Dist, HN located at Apartment C37 Ministry of Public Security, BAC HA Tower, TO Huu St, Nam Tu Liem Dist, HN, 100000. This store operates from 08:00 to 21:00 from Monday to Sunday. You can contact them at the phone number 093 333 31 39. Please note that the information might have changed, so it's always a good idea to check their official website or call ahead before you visit.

FAQ

What is the Ashley Advantageâ„¢ credit card?

The Ashley Advantageâ„¢ credit card is a financing option for purchases made at Ashley HomeStores and online. It offers special financing options and convenient monthly payments for home furnishing products. Cardholders can enjoy exclusive benefits such as Ashley Rewards, Tuesday Deals, birthday perks, and more. There is no annual fee for this card. The card also provides the flexibility to style your home now and pay over time. The card is subject to credit approval and the Purchase APR is 29.99%. The card is managed by Synchrony Financial.

FAQ

ashleyfurniture.com Return Policy?

Ashley Furniture's Return Policy states that if your Standard Shipping item arrives damaged, you should contact Customer Care within 72 hours. They accept the return of Standard Shipping items within 30 days of delivery. However, return shipping fees may apply.

As for their Shipping Policy, Ashley Furniture uses Standard Shipping for smaller, lighter items, which are shipped via courier or mail. You will receive notification as soon as the order ships. Available shipping options include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. For larger items, they offer No-Hassle Delivery + Assembly service, which includes furniture assembly, furniture set up in your room of choice, and removal of all packaging materials. Your credit card is charged on the day your order is delivered or the next business day.

FAQ

How long has Ashley Furniture been in business?

Ashley Furniture has been in business since 1945. It was founded by Carlyle Weinberger as a sales organization with headquarters in Chicago, Illinois. The company has grown significantly over the years and is now a major player in the home furnishings industry.

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